Refund and Returns Policy

Overview

At jlmengmiao.shop, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-returnable items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery
• Items not in their original packaging
• Final sale or clearance items, if marked as non-returnable

Return process

To start a return, please contact us at xiaoyili20041@outlook.com with your order number and reason for the return.

Please do not send your purchase back without contacting us first. Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Late or missing refunds

If you have not received your refund yet, please first check your bank account or payment provider. If you still have not received your refund, contact us at xiaoyili20041@outlook.com.

Exchanges

We only replace items if they arrive damaged or defective. If you need an exchange, please contact us at xiaoyili20041@outlook.com.

Shipping returns

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact us

If you have any questions about this Refund and Returns Policy, please contact us at:
Email: xiaoyili20041@outlook.com
Website: https://jlmengmiao.shop